Support

Top Help Issues

How do I access my voicemail by telephone?
How do I determine what my cost to make a call will be?
How do I use the Call Forwarding Always Feature?
How do I use the Do Not Disturb Feature?
How do I add contacts?
Will my modem work with voip?
Can I use voip with my Mac or Apple system?
Can I use a USB handset with my voip.com softphone?
How do I setup port forwarding with a 2Wire 2701 router?
Does it matter what kind of broadband I use?

How do I access my voicemail by telephone?

You can access your voicemail from your Voip phone, or, from any other telephone. To access your voicemail by telephone:

• From a touch-tone phone, dial your phone number
• If you hear your greeting
1. Press the star (*) key
2. Enter your Phone number
• Enter your passcode

Once you have successfully entered your passcode, you are within your voicemail system. Please follow the operator instructions to access your messages, change your greetings, or modify other voicemail options.

NOTE: Your default passcode is 0000

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How do I determine what my cost to make a call will be?

Go to the rates page and select the countries and enter the numbers and click on the "Rate this call" button for your rate.

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How do I use the Call Forwarding Always Feature?

Call Forwarding Always redirects all incoming phone calls to another destination.

Activate Call Forwarding Always from the Website Control Panel

1. Login to your account
2. Click the Features tab
3. Place a checkmark in the Call Forwarding Always box to activate this feature. (Removing the checkmark will deactivate this feature)
4. Enter the phone number where you wish to send all calls
5. Click the Save Changes button

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How do I use the Do Not Disturb Feature?

Do Not Disturb allows you to set your status to unavailable. Calls will go directly to your voice messaging box without ringing your telephone.

Activate/Deactivate Do Not Disturb from the Website Control Panel.

1. Login to your account
2. Click the Features tab
3. Place a checkmark in the Do Not Disturb box to activate this feature. Removing the checkmark will deactivate this feature.
4. Click the Save Changes button

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How do I add contacts?

After logging in to your Main Number account, select the Contacts tab. Then select the Add New Contact link in the Contacts section of the page.

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Will my modem work with voip?

In order to successfully use voip, you need to be using a high-speed internet connection of at least 90 kbps in both directions (upload and download). Anything slower than that will give you rotten call quality and who wants that? If you have a DSL or Cable broadband modem, you should be able to use voip.com's internet phone service.

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Can I use voip with my Mac or Apple system?

Yes, you can. Voip.coms phone service is compatible with the Mac, Linux, and PC platforms. To access the web-based features of your voip.com account, youll need a computer with an up-to-date web browser, like Mozilla Firefox or Microsofts Internet Explorer. Because of your voip internet phone adapter, you dont even need a computer to make and receive voip calls. The adapter lets any phone use your broadband connection for phone callsno computer required!

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Can I use a USB handset with my voip.com softphone?

Probably, as long as it isnt one thats designed only for use with a particular software program. Look for a USB phone thats engineered to be compatible with a wide range of voip softphone clients and youve likely found a handset youll be happy with.

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How do I setup port forwarding with a 2Wire 2701 router?

1. Open your web browser.
2. In the address field type in "homeportal" or "http://172.16.0.1/".
3. Click on the "Firewall" tab in the menu at the top.
4. In the box that says "Firewall Settings" click on "Edit Settings"
5. Select a Host Computer - select the computer for which you wish to change settings.
6. Select the Applications(s) - click on the "Add a new user-defined application" (it is underlines in blue).
7. In the box that says "Application name", enter VOIP.
8. In the definition windows select UPD.
9. Enter the port range, From:1024 and To:1030.
10. Click Add
11. In the definition windows select UPD.
12. Enter the port range, From:5060 and To:5065.
13. Click Add
14. In the definition windows select UPD.
15. Enter the port range, From:10000 and To:20000.
16. Click Add
17. Either click "Done." or use your back button to get to the Edit Firewall Settings Page.
18. Click the "Update Applications List".
19. Click the "Done"
20. Highlight the VOIP, VOIP2 and VOIP3 in the application list.
21. Click the Add button.
22. Click the Done button.

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Does it matter what kind of broadband I use?

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